Frequently Asked Questions
Everything you need to know about your favorite sustainable fashion accessories.
What materials are WOUF products made from?
We are committed to the planet. Most of our products are made from 100% recycled fabrics from post-consumer plastic bottles, using eco-friendly inks and gold-embossed recycled leather labels.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 5 business days within Europe and 7 to 10 business days for international orders. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
How should I clean my WOUF bag or sleeve?
To maintain the quality of the print and fabric, we recommend hand washing with a damp cloth and mild soap. Avoid machine washing, tumble drying, or dry cleaning.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure checkout experience.